After-Sale Service

Chuangrong company accept renew the products which having problem in quality:

1.Please feed back the information about quality problems within 3-7 days after receipt of the goods;

2.Please provide real photos of products with quality problems;

3.For replacement, usually we will send new products along with your next order;

4.If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;

5.Chuangrong company will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;

6. The following situations do not belong to scope of return or exchange service:
1>.Products have been worn, used or washed;
2>.Products with thread residue, fade after washing, and color difference due to different production batch;
3>.More than 7 days after receive the goods;
4>.Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond scope of return or exchange service, Chuangrong company will give more discounts or preferential policies in future orders according to the circumstances.